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Casino Napoli Banking Options VideoCapo Plaza - Giovane Fuoriclasse (prod. AVA)
Mot de passe perdu? Veuillez entrer votre adresse e-mail. Accueil Casino Napoli. Casino Napoli. Visitez le site. Licence Curacao.
Cresus Casino. While I found the available payment options to be fewer than at other online casinos, there were still enough to satisfy most needs.
I noted that the casino processes most withdrawals in 24 hours or less. Then add additional times for your preferred payment option.
On the flip side, all deposits with Casino Napoli are instant. The casino has loads of communication channels so naturally, I tested all of them.
Live Chat is by far the quickest and most convenient method - they can be reached at any time of the day or night and I never waited for more than thirty seconds for a reply.
Email replies were rather responsive as well, with a turnaround time of about an hour after submitting my query via a quick email contact form.
Regardless, phone support is good, with calls answered in less than a minute. Casino Napoli has a few solid bonus deals available for new players.
In fact, I found that this casino really places a lot of emphasis on giving newbies the biggest boost to their bankroll possible. You are expected to wager your deposit plus your bonus at least 20x, which is a lot lower than most other casinos.
I have to say that at face value, all may seem well BUT, bear in mind, the wagering requirement is applicable to BOTH your deposit and the bonus.
One thing that I did find a bit unusual is that the only games that count towards meeting playthrough are slots. Any other game is considered a violation of the terms and conditions of your bonus.
This could mean that your bonus plus any winnings made from it could be voided altogether. The first bonus that you can qualify for is based on your initial deposit.
Now, when I compared this offer to a number of other leading online casinos, I was quite surprised that it was significantly larger.
And then a second bonus is waiting in the wings for you. Getting in is by invitation only and is all about scoring points.
I figure the best way to do that is to play as many casino games as you can. Once a member of the VIP club, you can then enjoy a range of additional perks including a personal account manager, exclusive bonus offers, special prizes and promotions, higher betting privileges, faster withdrawals, a higher comp conversion rate and much more.
I initially thought that Casino Napoli was using NetEnt exclusively as their only software provider. Black points: 2, for this casino.
The casino confiscated all their funds saying the player had been self-excluded at the casino's sister site.
This doing would be okay if the casino did anything to restrict new registrations of the self-excluded players. But since the casino lets them register and make a deposit and then applies the self-exclusion rule after a player wins could be considered as quite unfair.
Black points: 1, for this casino. Jonny, a player from Norway, is complaining that the casino took his winnings. Stupid excuse or fraud. Black points: for this casino.
Strict terms and conditions enforcement. The player said he had made a deposit, played without taking any bonus and won some money. He then requested a withdrawal but the casino refused to pay out his winnings due to an irregular play accusation.
The casino said it was against their terms and conditions to use the Martingale pattern, double-up and similar systems and strategies. Even though this shouldn't apply to a play without a bonus it still stands in the terms that the player was not obliged to accept.
However, once he had complied with the casino rules the casino can enforce them, as happened in this case. Justified complaint.
The player from United Kingdom had her winnings reduced due to a rule about lifetime deposit. Black points: 79 for this casino.
Withdrawal declined because of irregular play. Black points: 65 for this casino. Withdrawal request cancelled due to self-exclusion but refund of deposits refused.
The player from UK complained about her withdrawal request being denied due to a self-exclusion done previously on an affiliate site.
However, the casino refused to refund the deposits too. Black points: 50 for this casino. Delayed payment, casino not reacting. After requesting a withdrawal the player received a confirmation of the documents being accepted but they had no news about it since.
The casino just kept telling them to wait or that they didn't have any more information about it. The player said to have filed a complaint with the Curacao Gaming authority but still, there was no reaction from the casino.
Casino refused to pay out and was imposing a max-bet limitation to a non-bonus play. The player from UK complained about the casino not paying the whole amount due but only a partial one.
This was due to the casino imposing a max-bet rule on a non-bonus play which was found against consumer laws. Complaints on related SpinUp Casino Same management.
The player was accused of breaking the max bet rule. The player made several deposits and played without taking any bonus.
After he won, the casino confiscated his winnings due to an irregular play, more specifically because he didn't follow the max bet rule.
Because he was playing without a bonus - where the max bet rule would not apply, it shouldn't be valid. Therefore, this complaint was considered as an example of a breach of EU consumer law.
The casino didn't react to this complaint and it remains unsolved. The player from Spain had his winnings cancelled.
Player has a problem with closing his account. Maria from Spain has a problem with closing her account. The player has been waiting for his withdrawal for over two weeks.
No reaction policy, passive regulator. The player's account was blocked without an explanation from the casino. One day after receiving a withdrawal confirmation email, their account was blocked.
The casino stayed unresponsive to any contact attempts from both the player and the mediator. There is no further information available. Winning voided due to irregular bonus play accusations.
The player's winnings from a bonus play were voided due to an alleged max bet breach. The player denied any breaching and said that the casino didn't have anything to prove it because he had not done it.
Complaints on related Magik Slots Casino Same owner. Insufficient evidence from casino. Complaints on related BronzeCasino Same owner.
Player has registered an account even if their country is restricted. The player from Spain has successfully opened an account and deposited funds even if Spain is listed between the restricted countries.
Black points: 30 for this casino. Casino keeping deposits but not paying out to restricted players.
The casino was caught at keeping the deposits and winnings from players that were forbidden to register there in the first place. The casino does nothing to prevent them from depositing and this was ruled out as predatory behaviour.
Black points: 15 1 for this casino. Terms not accessible while playing from a mobile device. His winnings were confiscated because he had played table games which were forbidden for a bonus play but he was not aware of that as it was impossible to check the terms.
The casino said the player had accessed the casino both from a desktop and a mobile device and he could've accessed it.
Submit a complaint. Being the Doctor of Laws, he knows all aspects of the jurisprudence system in the United Kingdom.
Since , when the Gambling Act had been released, Will has graduated from the University of Oxford and dived into the UK online gambling industry.
We're proud to feature his articles on our site and deliver his professional tips to our readers. If you have any questions or want to get advice, please, contact William via e-mail.
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